Where is your order?
Your number is in the confirmation email, and it starts with SDL-. If you cannot find it, write to us using the address you ordered with.
A question about an order in progress? contact@sapedeluxe.com
The four steps
- 01
Order received
Immediate email confirmation, with the full summary of your order.
- 02
Piece packed
Piece wrapped, invoice enclosed, prepaid return label slipped into the box.
- 03
Handed to the carrier
Colissimo tracking number emailed to you, within one working day of the order.
- 04
Delivered
30 days to change your mind from that point. The return label is already in the box.
Shipped within 24 h
Order before 3 pm on a working day and it leaves the same day.
Prepaid returns
30 days, and the label is already in the box.
Satisfied or refunded
Refunded within 14 days of your return reaching us.
Secure payment
Card with 3-D Secure, and your bank’s protection if anything goes wrong.
